FAQ — CarterGore

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Store info

Mon-Fri, 9am-5pm


103 St Mary's Road, Liverpool, L19 2NW

103 St Mary's Road, Liverpool, L19 2NW

Mon-Fri, 9am-5pm

Get the lowdown

Frequently Asked Questions

This internet thing is terribly convenient and everything, but your screen can't answer your questions for you like a person could. Or can they? We've been makers and retailers for a good while, so we've compiled the most common questions from our customers and compiled what we hope are thorough and well considered answers. On everything from jewellery care to returns. 

Love Your Jewellery

Caring For Your CarterGore

We make our jewellery to withstand the grind of time - quality is kind of our thing. But there are a few things that you can do to take care of your jewellery - from cleaning to storing - that will give each of your pieces a longer, shinier life. 

From Us to You

Orders & Delivery

We spend as much time and attention on getting our jewellery to you as we do in designing and making it. As a small business (with limited pairs of hands) everything is made, packaged and shipped by us. As beautifully as possible. As quickly as possible. 

Customer First

Returns & Exchanges

We're passionate about creating jewellery that really means something to our customers and offering a level of service that is unparalleled. If you aren't besides yourself with unrelenting joy at your order, here are some of the common questions and answers. But always get in touch if you're still unsure on where you stand.